Select From our Frequently Asked Questions Below
Getting Started & Fundraising
How does Makefield fundraising work?
Makefield creates custom online stores for your team or organization. You share your store link with supporters, and up to 20% of each order goes back to your organization, at the rate you choose (before tax and shipping).
What percentage of my purchase goes to support our team or cause?
Every team store order includes a transparent give-back of up to 20% to your team or community group, at the rate it chooses.
Are there upfront costs or hidden fees?
No hidden fees or upfront costs.
Can I set pricing in my store?
No. Retail prices are set by Makefield so your team or organization reliably receives its give-back of up to 20% from each order, at the rate it chooses. We offer multiple product tiers to give supporters different cost options for similar items.
How does my store receive our fundraising payout?
Payouts are made monthly, on the 1st of each month, for all eligible orders. To be eligible, an order must have been placed at least 30 days before the payout date. Example: orders placed in January become eligible on March 1. You can manage payout methods (direct deposit, Venmo, PayPal, or check) through your account dashboard.
Who manages the fundraising dashboard?
Whoever set up the store (coach, AD, PTA lead, or organizer) manages the dashboard and payouts, along with anyone they give access.
Are my purchases tax-deductible?
No. You're buying merchandise and getting goods in return, so your purchase isn't tax-deductible. The give-back is a rebate Makefield funds from the product price and returns to your organization — it isn't something you give. How the funds your organization receives are treated is a question for its own tax advisor; Makefield can't give tax advice.
What happens if I purchase from multiple team stores at once?
We track give-back at the item level, so the correct amount goes to each organization based on the items you buy from their store.
Store Setup & Management
How long does it take to set up a Makefield store?
Typically one business day after receiving your details and artwork. In the event there are issues with the artwork uploaded we may reach out to you directly.
Are there upfront costs or hidden fees?
No hidden fees or upfront costs.
Are there limits on how many items we can sell in our store?
There are no strict limits on number of products.
Can businesses order from Makefield or is it only for sports teams?
Makefield works with any organization needing customized apparel and gear.
How long does my Makefield store stays open?
Your store stays open year round, but you can close it whenever you want to. Simply write a close request to support@makefield.shop
Do you offer gift cards?
Yes, gift cards are available and can be used across the entire site and across multiple Makefield stores.
Are there specific guidelines for logos?
We prefer a vector file (.svg) for the best print quality. If you don’t have one, a PNG with a transparent background is next best—but we also accept JPGs. Don’t worry if you’re unsure; we review every file and can help prepare it at no extra cost to ensure your logo prints perfectly.
Products & Customization
Can I customize apparel and gear?
Yes, apparel and gear can be customized with logos, team colors within the admin portal. Personalization options at the product level for the end consumer are available where indicated and my change over time.
What types of products do you offer?
Our full list of available products is in our catalog overview section in the admin portal. Check out our DEMO STORE for an interactive look at what we currently offer.
How do I know which size to order?
Each product page has a clear sizing chart to help you pick the perfect fit. Be sure to check it out in the 'Sizing' section before ordering!
How should I wash and care for my custom apparel?
We recommend washing apparel inside-out in cold water and drying on low heat or air-drying to extend its lifespan. Detailed care instructions can be found on each product page.
Ordering & Shipping
Do I have to handle inventory or distribution?
No. Makefield manages all inventory, printing, and shipping.
What shipping services do you use?
DHL, FedEx, UPS, and USPS.
Where are orders shipped?
Directly to supporters' addresses provided at checkout.
Do you ship internationally?
Currently, shipping is available only within the US, Canada, and Puerto Rico.
How quickly are products decorated and shipped?
Production time varies by product. Most items will ship within 4–7 business days, but will take longer where noted.
Can I track my order?
Yes, tracking information is emailed when orders ship.
What is your shipping cost?
Shipping is determined at checkout based on the items in the cart. We do not currently provide expedited shipping.
Returns & Customer Service
Do you offer free returns?
Makefield products are custom-made just for you, so we only accept returns or exchanges if there's a manufacturing defect, shipping damage, or printing error. Please contact us within 15 days of receiving your order if you encounter any of these issues. See our full Refund Policy for more information.
What if there's an issue with an order?
Makefield handles all customer service inquiries, including issues with sizing, printing, or shipping. Please notify us of an issue with a delivery within 15 days of receiving your order.
Can I change or cancel my order after placing it?
Because items are custom-made specifically for you, orders typically can't be changed or canceled after they're placed. Please contact us immediately if you notice an error at support@makefield.shop—we'll do our best to help before fulfillment has begun!
How do I contact customer support?
Our support team is here to help! Email us at support@makefield.shop. We're available Monday through Friday, 9 AM–7 PM Eastern, and respond within one business day.